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IonMagnum Loaner

IonMagnum systems are can be serviced ONLY at an IonMagnum LLC authorized diagnostic and/or repair center. Service and/or repair by individual or company other than an IonMagnum LLC authorized diagnostic and/or repair center is strictly forbidden and will void any warranty that may be in place.

A loaner will be shipped using two day delivery service from the Honolulu Corporate Headquarters upon receipt and acceptance by IonMagnum LLC of the complete information requested in this form and credit card authorization as outlined.

Repair/Loaner Terms and Conditions:

Please be sure to follow the instructions below exactly to avoid any delay with the shipment of a loaner system.

The faulty IonMagnum must be shipped to a designated authorized diagnostic and/or repair center within two (2) business days after you receive the loaner IonMagnum (see Shipping Instructions and Download FEDEX Paperwork).
The IonMagnum Fault Diagnosis Checklist (see below) must be filled in on the internet, printed and shipped in the same box with the faulty IonMagnum to the designated authorized diagnostic and/or repair center.
Once this Return Goods Authorization form is received and accepted, your Customer Service representative will designate the appropriate authorized center to ship your unit for service.
The faulty IonMagnum must be packaged in the original box prior to shipping it to the diagnostic and/or repair center.
A deposit of $2880.00 must be processed prior to shipping the loaner. The deposit of $2880.00 is fully refundable provided that: a) the Customer ships the faulty IonMagnum within two business days of their receipt of the loaner IonMagnum (verified by the shipment tracking number) to the designated authorized diagnostic and/or repair center; b) the Customer ships the loaner IonMagnum to the Honolulu Corporate office within two business days of their receipt of their repaired IonMagnum.
Any Customer who fails ship the faulty IonMagnum to the designated authorized diagnostic and/or repair center within two business days after their receipt of the loaner IonMagnum from the Honolulu Corporate office, will be charged $500.00 per day until this loaner is received and accepted at the Honolulu Corporate office.
Once the repaired unit is received by you, the loaner IonMagnum must be packaged in its original box and promptly shipped to the Honolulu Corporate office.
The loaner IonMagnum must be returned to the Honolulu Corporate office within two (2) business days after you receive your repaired IonMagnum.
Any Customer who fails to return the loaner IonMagnum within two business days after their receipt of their repaired IonMagnum to the Honolulu Corporate office will be charged $500.00 per day from the time they received their repaired IonMagnum until this loaner is received by Corporate.

Authorization: I agree with the terms and conditions regarding the IonMagnum Loaner. I authorize IonMagnum, Inc. to charge my credit card the deposit amount of $2880.00 prior to receiving a loaner IonMagnum.

Warranty Repair: Please refer to the terms and conditions of your Purchase Order agreement for your New IonMagnum, Upgrade and Extended warranty coverage.
Minimum Diagnostic/Repair Charges: If the Customer's IonMagnum is found to be fully functional and no fault is found by the designated authorized diagnostic and/or repair center, then I forfeit my $2880.00 deposit. In addition I understand that my credit card will be charged and additional $380.00 for diagnostic services. Additional charges may apply for shipping, handling and insurance.
Late Return Penalty: I understand that my credit card will be charged $500.00 per day if I fail to comply with the time restraints in sending my faulty IonMagnum system to the Honolulu Corporate Headquarters for repair or for not returning my loaner IonMagnum as stated and agreed above.

First Name:
Last Name:
Address
Street:
City:
State:
Postal/Zip Code:
Daytime Phone:
Evening Phone:
Email:
IonMagnum Serial #:
Shipping To:
Shipping Carrier:
Tracking #:
Date of Shipment
Billing Information
Credit Card Type:
Credit Card #:
Expiration Date:
Three Digit Security Code:
Name as printed on Card:
Billing Address (if different):
Billing Phone (if different):

I agree with the terms and conditions regarding the IonMagnum Loaner. I allow IonMagnum LLC to charge my credit card the refundable amount of $2,880.00 prior to receiving an IonMagnum loaner. If the IonMagnum machine is concluded to be fully functional and no fault is found by a Corporate Technician, then I forfeit my $2,880.00 deposit, in addition to being charged $380.00 for services and shipping (Erroneous Return Penalty). There will be no charge if my machine has a fault and the fault has occured within the first year of full warranty. I agree that I am fully responsible for shipping (including fees) if my warranty (1 year) is no longer in effect. I understand that my credit card will be charged $500.00 per day if I fail to comply with the time restraints in sending my faulty IonMagnum system to the Honolulu Corporate Headquarters for repair or for not returning my loaner IonMagnum within two working days after the receipt of my repaired IonMagnum as agreed. Yes No

Shipping Instructions	Please ship to "IonMagnum Inc, Corporate Headquarters, 7773 Waikapu Loop, Honolulu, HI 96825"
IonMagnum Fault Diagnosis Checklist:
Did you check the fuses? (The fuses are inside a small drawer under the power plug.)	Yes No
Did you replace the fuses?	Yes No
Does the unit power up?	Yes No
Are all the dials turned to “0”	Yes No
Have you tried plugging the machine in a different outlet?	Yes No
Are the cables pushed all the way?	Yes No
Does the key stop at the on or off position?	Yes No
Does the key turn 360 degrees in the key hole?	Yes No
If one output is not working, did you try one or more different cables?	Yes No
Did you leave the unit unplugged, and try it the next morning?	Yes No
Is the system connected to a voltage regulator / surge protector?	Yes No
Is the voltage regulator / power surge protector “on”?	Yes No
Is the system connected to a battery tower surge protector?	Yes No
Does the unit randomly shut itself down?	This is the result of an inbuilt defense mechanism meant to protect the IonMagnum brain from voltage fluctuations or other electrical fluctuations. The IonMagnum is an intelligent device able to sense any type of fluctuations that could potentially damage its complex mechanism and is designed to shut itself down for self protection. One can rectify the problem by: Turning the IonMagnum off and on again. Plugging the IonMagnum in an outlet in a different room that may not have the same voltage fluctuations or other electrical fluctuations that often occur as a result of the inherent instability in countries that utilize 120 voltage. Plug the unit to a Voltage regulator that is sensitive enough to detect subtle voltage fluctuations.
Does your surge protector cost under $260?	Yes No
Description of Fault Experience:

IonMagnum Loaner

Address

Billing Information

IonMagnum Fault Diagnosis Checklist: